Shipping Policy
Effective Date: September 18, 2026
The Kart Doctor LLC is committed to making your order and delivery experience as simple and transparent as possible. This Shipping Policy explains how we process, ship, and deliver eligible products purchased through our website.
Where We Ship
The Kart Doctor LLC ships eligible products throughout the 48 contiguous states of the United States.
Certain oversized or specialty products, including golf carts, may require special transportation arrangements depending on the destination.
Shipping Charges
Shipping charges depend on the product, destination, size, weight, and delivery requirements.
Any applicable shipping charges will be displayed at checkout or communicated to the customer before shipment.
Additional charges may apply to oversized products, remote locations, or deliveries requiring specialized transportation.
When Will I Get My Order?
Order Cut-Off Time: 3:00 PM (GMT-05:00) Eastern Time, Monday–Friday
Order Handling Time: 0–1 business day, Monday–Friday
Estimated Transit Time: 3–4 business days, Monday–Friday
Delivery timeframes are estimates and may vary depending on product availability, destination, carrier schedules, weather, holidays, and other circumstances outside our control.
Tracking Number
Once your order has shipped, you will receive a shipment confirmation by email with tracking information when tracking is available.
Please allow some time for tracking information to become active after the carrier receives and scans the shipment.
Golf Cart Delivery
Golf carts are larger and heavier products and may require specialized transportation.
Before delivery, customers should ensure that:
The delivery address is accurate and accessible.
There is sufficient space for the delivery vehicle.
The property can safely accommodate unloading.
Any access restrictions are communicated before shipment.
Someone is available to receive the delivery when required.
The carrier may contact you to coordinate the delivery.
Delivery Inspection
Please inspect your order carefully when it arrives.
If your product appears damaged:
Take clear photographs of the product and packaging.
Document the damage with the delivery carrier.
Keep all original packaging materials.
Contact The Kart Doctor LLC as soon as possible.
Prompt notification helps us investigate and resolve shipping-related issues.
Order Cancellation
If you need to cancel an order, please contact The Kart Doctor LLC as soon as possible.
Before Shipment
If the product is still at our facility and has not been released for delivery, we will make reasonable efforts to accommodate the cancellation.
After Shipment
If the product has already shipped or is in transit, the order may no longer be cancellable. You may need to receive the product and follow our Refund & Return Policy.
Special or Customized Orders
Special-order, customized, or non-stock products may have different cancellation requirements.
Delivery Delays
We work with shipping partners to meet estimated delivery timeframes. However, delays can occasionally occur.
The Kart Doctor LLC is not responsible for delays caused by circumstances beyond our reasonable control, including:
Severe weather
Carrier delays
Road closures
Natural disasters
Mechanical problems
Holidays
Transportation disruptions
Other events outside our reasonable control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information when placing an order.
If an order must be redirected or redelivered because incorrect or incomplete information was provided, additional charges may apply.
Delivery Area Restrictions
Some products may have delivery restrictions based on their size, weight, transportation requirements, or destination.
If we are unable to ship a product to the address provided, we will contact you to discuss available options.
Local Pickup
Local pickup may be available for eligible products from our Newton, Alabama location.
Pickup Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday: Closed
Sunday: Closed
Customers arranging pickup should contact us in advance to confirm product availability and pickup arrangements.
Business Hours
Monday–Friday: 7:30 AM–5:00 PM
Saturday: Closed
Sunday: Closed
Customer Support
If you have questions about shipping, delivery, pickup, or an existing order, please contact us.
The Kart Doctor LLC
9459 W US 84
Newton, AL 36352
United States
Phone: 334-692-5278
Business Hours:
Monday–Friday: 7:30 AM–5:00 PM
Saturday: Closed
Sunday: Closed
The Kart Doctor LLC
The Original Cart Guy
Golf Cart Sales • Service • Parts • Repairs